SALABIZPAY – Support Policy
At SALABIZPAY, we are committed to providing reliable, timely, and helpful customer support. This Support Policy outlines how we assist customers using our platform.
1. Support Channels
We offer customer support through the following channels:
Email Support: info@salabizpay.com
Live Chat: Available on our website dashboard
WhatsApp Support: +2348146750202 (Available 9 AM – 9 PM, GMT+1)
Help Center: [Add Link if available]
2. Support Hours
Monday – Saturday: 9:00 AM to 9:00 PM (GMT+1)
Sundays and public holidays: Limited support availability
3. Response Time
We aim to respond within:
Live Chat: 5–15 minutes
Email & WhatsApp: Within 6–12 hours
4. Scope of Support
We assist with:
Account access issues
Order tracking or failure resolution
Platform usage guidance
Payment-related concerns
General inquiries
5. Limitations
Our support does not cover:
Third-party issues (e.g., Instagram account bans)
Fake or manipulated proofs of failed delivery
Manual reposting or resending due to user error